Interaction Ritual Page 2

  The line maintained by and for a person during contact with others tends to be of a legitimate institutionalized kind. During a contact of a particular type, an interactant of known or visible attributes can expect to be sustained in a particular face and can feel that it is morally proper that this should be so. Given his attributes and the conventionalized nature of the encounter, he will find a small choice of lines will be open to him and a small choice of faces will be waiting for him. Further, on the basis of a few known attributes, he is given the responsibility of possessing a vast number of others. His coparticipants are not likely to be conscious of the character of many of these attributes until he acts perceptibly in such a way as to discredit his possession of them; then everyone becomes conscious of these attributes and assumes that he willfully gave a false impression of possessing them.

  Thus while concern for face focuses the attention of the person on the current activity, he must, to maintain face in this activity, take into consideration his place in the social world beyond it. A person who can maintain face in the current situation is someone who abstained from certain actions in the past that would have been difficult to face up to later. In addition, he fears loss of face now partly because the others may take this as a sign that consideration for his feelings need not be shown in the future. There is nevertheless; a limitation to this inter-dependence between the current situation and the wider social world: an encounter with people whom he will not have dealings with again leaves him free to take a high line that the future will discredit, or free to suffer humiliations that would make future dealings with them an em-barrassing thing to have to face.

  A person may be said to be in wrong face when information is brought forth in some way about his social worth which cannot be integrated, even with effort, into the line that is being sustained for him. A person may be said to be out of face when he participates in a contact with others without having ready a line of the kind participants in such situations are expected to take. The intent of many pranks is to lead a person into showing a wrong face or no face, but there will also be serious occasions, of course, when he will find himself expressively out of touch with the situation.

  When a person senses that he is in face, he typically responds with feelings of confidence and assurance. Firm in the line he is taking, he feels that he can hold his head up and openly present himself to others. He feels some security and some relief—as he also can when the others feel he is in wrong face but successfully hide these feelings from him.

  When a person is in wrong face or out of face, expressive events are being contributed to the encounter which cannot be readily woven into the expressive fabric of the occasion. Should he sense that he is in wrong face or out of face, he is likely to feel ashamed and inferior because of what has happened to the activity on his account and because of what may happen to his reputation as a participant. Further, he may feel bad because he had relied upon the encounter to support an image of self to which he has become emotionally attached and which he now finds threatened. Felt lack of judgmental support from the encounter may take him aback, confuse him, and momentarily incapacitate him as an interactant. His manner and bearing may falter, collapse, and crumble. He may become embarrassed and chagrined; he may become shamefaced. The feeling, whether warranted or not, that he is perceived in a flustered state by others, and that he is presenting no usable line, may add further injuries to his feelings, just as his change from being in wrong face or out of face to being shamefaced can add further disorder to the expressive organization of the situation. Following common usage, I shall employ the term poise to refer to the capacity to suppress and conceal any tendency to become shamefaced during encounters with others.

  In our Anglo-American society, as in some others, the phrase “to lose face” seems to mean to be in wrong face, to be out of face, or to be shamefaced. The phrase “to save one’s face” appears to refer to the process by which the person sustains an impression for others that he has not lost face. Following Chinese usage, one can say that “to give face” is to arrange for another to take a better line than he might otherwise have been able to take,2 the other thereby gets face given him, this being one way in which he can gain face.

  As an aspect of the social code of any social circle, one may expect to find an understanding as to how far a person should go to save his face. Once he takes on a self-image expressed through face he will be expected to live up to it. In different ways in different societies he will be required to show self-respect, abjuring certain actions because they are above or beneath him, while forcing himself to perform others even though they cost him dearly. By entering a situation in which he is given a face to maintain, a person takes on the responsibility of standing guard over the flow of events as they pass before him. He must ensure that a particular expressive order is sustained—an order that regulates the flow of events, large or small, so that anything that appears to be expressed by them will be consistent with his face. When a person manifests these compunctions primarily from duty to himself, one speaks in our society of pride; when he does so be-cause of duty to wider social units, and receives support from these units in doing so, one speaks of honor. When these compunctions have to do with postural things, with expressive events derived from the way in which the person handles his body, his emotions, and the things with which he has physical contact, one speaks of dignity, this being an aspect of expressive control that is always praised and never studied. In any case, while his social face can be his most personal possession and the center of his security and pleasure, it is only on loan to him from society; it will be withdrawn unless he conducts himself in a way that is worthy of it. Approved attributes and their relation to face make of every man his own jailer; this is a fundamental social constraint even though each man may like his cell.

  Just as the member of any group is expected to have self-respect, so also he is expected to sustain a standard of considerateness; he is expected to go to certain lengths to save the feelings and the face of others present, and he is expected to do this willingly and spontaneously because of emotional identification with the others and with their feelings.3 In consequence, he is disinclined to wit-ness the defacement of others.4 The person who can witness another’s humiliation and unfeelingly retain a cool countenance himself is said in our society to be “heartless,” just as he who can unfeelingly participate in his own defacement is thought to be “shameless.”

  The combined effect of the rule of self-respect and the rule of considerateness is that the person tends to conduct himself during an encounter so as to maintain both his own face and the face of the other participants. This means that the line taken by each participant is usually allowed to prevail, and each participant is allowed to carry off the role he appears to have chosen for himself. A state where everyone temporarily accepts everyone else’s line is established.5 This kind of mutual acceptance seems to be a basic structural feature of interaction, especially the interaction of face-to-face talk. It is typically a “working” acceptance, not a “real” one, since it tends to be based not on agreement of candidly expressed heart-felt evaluations, but upon a willingness to give temporary lip service to judgments with which the participants do not really agree.

  The mutual acceptance of lines has an important con-servative effect upon encounters. Once the person initially presents a line, he and the others tend to build their later responses upon it, and in a sense become stuck with it. Should the person radically alter his line, or should it become discredited, then confusion results, for the participants will have prepared and committed themselves for actions that are now unsuitable.

  Ordinarily, maintenance of face is a condition of inter-action, not its objective. Usual objectives, such as gaining face for oneself, giving free expression to one’s true beliefs, introducing depreciating information about the others, or solving problems and performing tasks, are typically pursued in such a way as to be consistent with the maintenance of face. To stu
dy face-saving is to study the traffic rules of social interaction; one learns about the code the person adheres to in his movement across the paths and designs of others, but not where he is going, or why he wants to get there. One does not even learn why he is ready to follow the code, for a large number of different motives can equally lead him to do so. He may want to save his own face because of his emotional attachment to the image of self which it expresses, because of his pride or honor, because of the power his presumed status allows him to exert over the other participants, and so on. He may want to save the others’ face because of his emotional attachment to an image of them, or because he feels that his coparticipants have a moral right to this protection, or because he wants to avoid the hostility that may be directed toward him if they lose their face. He may feel that an assumption has been made that he is the sort of person who shows compassion and sympathy toward others, so that to retain his own face, he may feel obliged to be considerate of the line taken by the other participants.

  By face-work I mean to designate the actions taken by a person to make whatever he is doing consistent with face. Face-work serves to counteract “incidents”—that is, events whose effective symbolic implications threaten face. Thus poise is one important type of face-work, for through poise the person controls his embarrassment and hence the embarrassment that he and others might have over his embarrassment. Whether or not the full consequences of face-saving actions are known to the person who employs them, they often become habitual and standardized practices; they are like traditional plays in a game or traditional steps in a dance. Each person, subculture, and society seems to have its own characteristic repertoire of face-saving practices. It is to this repertoire that people partly refer when they ask what a person or culture is “really” like. And yet the particular set of practices stressed by particular persons or groups seems to be drawn from a single logically coherent framework of possible practices. It is as if face, by its very nature, can be saved only in a certain number of ways, and as if each social grouping must make its selections from this single matrix of possibilities.

  The members of every social circle may be expected to have some knowledge of face-work and some experience in its use. In our society, this kind of capacity is sometimes called tact, savoir-faire, diplomacy, or social skill. Variation in social skill pertains more to the efficacy of face-work than to the frequency of its application, for almost all acts involving others are modified, prescriptively or pro-scriptively, by considerations of face.

  If a person is to employ his repertoire of face-saving practices, obviously he must first become aware of the interpretations that others may have placed upon his acts and the interpretations that he ought perhaps to place upon theirs. In other words, he must exercise perceptive-ness.6 But even if he is properly alive to symbolically conveyed judgments and is socially skilled, he must yet be willing to exercise his perceptiveness and his skill; he must, in short, be prideful and considerate. Admittedly, of course, the possession of perceptiveness and social skill so often leads to their application that in our society terms such as politeness or tact fail to distinguish between the inclination to exercise such capacities and the capacities themselves.

  I have already said that the person will have two points of view—a defensive orientation toward saving his own face and a protective orientation toward saving the others’ face. Some practices will be primarily defensive and others primarily protective, although in general one may expect these two perspectives to be taken at the same time. In trying to save the face of others, the person must choose a tack that will not lead to loss of his own; in trying to save his own face, he must consider the loss of face that his action may entail for others.

  In many societies there is a tendency to distinguish three levels of responsibility that a person may have for a threat to face that his actions have created. First, he may appear to have acted innocently; his offense seems to be unintended and unwitting, and those who perceive his act can feel that he would have attempted to avoid it had he foreseen its offensive consequences. In our society one calls such threats to face faux pas, gaffes, boners, or bricks. Secondly, the offending person may appear to have acted maliciously and spitefully, with the intention of causing open insult. Thirdly, there are incidental offenses; these arise as an unplanned but sometimes anticipated by-product of action—action the offender performs in spite of its offensive consequences, although not out of spite. From the point of view of a particular participant, these three types of threat can be introduced by the participant himself against his own face, by himself against the face of the others, by the others against their own face, or by the others against himself. Thus the person may find himself in many different relations to a threat to face. If he is to handle himself and others well in all contingencies, he will have to have a repertoire of face-saving practices for each of these possible relations to threat.

  The Basic Kinds of Face-Work

  The avoidance process—The surest way for a person to prevent threats to his face is to avoid contacts in which these threats are likely to occur. In all societies one can observe this in the avoidance relationship7 and in the tendency for certain delicate transactions to be conducted by go-betweens.8 Similarly, in many societies, members know the value of voluntarily making a gracious withdrawal before an anticipated threat to face has had a chance to occur.9

  Once the person does chance an encounter, other kinds of avoidance practices come into play. As defensive meas-ures, he keeps off topics and away from activities that would lead to the expression of information that is inconsistent with the line he is maintaining. At opportune moments he will change the topic of conversation or the direction of activity. He will often present initially a front of diffidence and composure, suppressing any show of feeling until he has found out what kind of line the others will be ready to support for him. Any claims regarding self may be made with belittling modesty, with strong qualifications, or with a note of unseriousness; by hedging in these ways he will have prepared a self for himself that will not be discredited by exposure, personal failure, or the unanticipated acts of others. And if he does not hedge his claims about self, he will at least attempt to be realistic about them, knowing that otherwise events may discredit him and make him lose face.

  Certain protective maneuvers are as common as these defensive ones. The person shows respect and politeness, making sure to extend to others any ceremonial treatment that might be their due. He employs discretion; he leaves unstated facts that might implicitly or explicitly contradict and embarrass the positive claims made by others.10 He employs circumlocutions and deceptions, phrasing his re-plies with careful ambiguity so that the others’ face is preserved even if their welfare is not.11 He employs courtesies, making slight modifications of his demands on or appraisals of the others so that they will be able to define the situation as one in which their self-respect is not threatened. In making a belittling demand upon the others, or in imputing uncomplimentary attributes to them, he may employ a joking manner, allowing them to take the line that they are good sports, able to relax from their ordinary standards of pride and honor. And before engaging in a potentially offensive act, he may provide explanations as to why the others ought not to be affronted by it. For example, if he knows that it will be necessary to withdraw from the encounter before it has terminated, he may tell the others in advance that it is necessary for him to leave, so that they will have faces that are prepared for it. But neutralizing the potentially offensive act need not be done verbally; he may wait for a propitious moment or natural break—for example, in conversation, a momentary lull when no one speaker can be affronted—and then leave, in this way using the context instead of his words as a guarantee of inoffensiveness.

  When a person fails to prevent an incident, he can still attempt to maintain the fiction that no threat to face has occurred. The most blatant example of this is found where the person acts as if an event that contains a threatening expression has
not occurred at all. He may apply this studied nonobservance to his own acts—as when he does not by any outward sign admit that his stomach is rumbling—or to the acts of others, as when he does not “see” that another has stumbled.12 Social life in mental hospitals owes much to this process; patients employ it in regard to their own peculiarities, and visitors employ it, often with tenuous desperation, in regard to patients. In general, tactful blindness of this kind is applied only to events that, if perceived at all, could be perceived and interpreted only as threats to face.

  A more important, less spectacular kind of tactful over-looking is practiced when a person openly acknowledges an incident as an event that has occurred, but not as an event that contains a threatening expression. If he is not the one who is responsible for the incident, then his blindness will have to be supported by his forbearance; if he is the doer of the threatening deed, then his blindness will have to be supported by his willingness to seek a way of dealing with the matter, which leaves him dangerously dependent upon the cooperative forbearance of the others.

  Another kind of avoidance occurs when a person loses control of his expressions during an encounter. At such times he may try not so much to overlook the incident as to hide or conceal his activity in some way, thus making it possible for the others to avoid some of the difficulties created by a participant who has not maintained face. Correspondingly, when a person is caught out of face because he had not expected to be thrust into interaction, or because strong feelings have disrupted his expressive mask, the others may protectively turn away from him or his activity for a moment, to give him time to assemble himself.

  The corrective process.-When the participants in an undertaking or encounter fail to prevent the occurrence of an event that is expressively incompatible with the judgments of social worth that are being maintained, and when the event is of the kind that is difficult to overlook, then the participants are likely to give it accredited status as an incident—to ratify it as a threat that deserves direct official attention—and to proceed to try to correct for its effects. At this point one or more participants find themselves in an established state of ritual disequihbrium or disgrace, and an attempt must be made to re-establish a satisfactory ritual state for them. I use the term ritual because I am dealing with acts through whose symbolic component the actor shows how worthy he is of respect or how worthy he feels others are of it. The imagery of equilibrium is apt here because the length and intensity of the corrective effort is nicely adapted to the persistence and intensity of the threat.13 One’s face, then, is a sacred thing, and the expressive order required to sustain it is therefore a ritual one.